NAHS Annual Conference & Awards 2018

Nominations for our #NAHS18 annual awards were a resounding success and allowed us to recognise and showcase the exceptional and outstanding work delivered on a daily basis by our members and their supporting teams and suppliers. The categories were as follows:

  • Healthcare Security Officer
  • Healthcare Security Team
  • Healthcare Security Manager
  • Violence Reduction Initiative
  • Healthcare Security Innovation

Our panel of judges, consisting of our the NAHS Executive Directors and two volunteer external judges; Dr Alison Wakefield, FSyI, Chair of the Security Institute and Guy Fergusson, Secured by Design reviewed all nominations and voted on their winners.

Our winners this year are as follows:

  • Security Officer of the Year was awarded to Matthew Richards, Engie, Queen Elizabeth Hospital, Birmingham. The nomination highlighted that he leads by example. He is the first officer to attend an incident and he then assumes control and takes on whatever he is faced with. The panel was extremely impressed with the reports and evidence provided regarding his recent actions in that on two separate occasions, he managed to talk down two suicidal patients from jumping off the roof of the car park. The fall would undoubtedly have killed them and so Matthew should be commended for saving their lives.
  • Security Team of the Year was awarded to Medway NHS Foundation Trust. The judging panel were especially moved by the nomination and the extract of a relatives letter. Rather than précis the letter, we have included it below:

    Security had to be called down to the Ward regarding a patient (my dad) who was shouting out, trying to get out of bed and being rude to staff and us his family. My dad had to be physically restrained by not only your three staff but by his three son in laws also. Unfortunately during the struggle one of the nurses and my mother were struck by my dad. I should inform you that my amazing dad was not a violent man and would of been mortified at his actions if he had known what he was doing. Unfortunately my dad had advanced Alzheimer’s and was in hospital due to the tremendous pain he was in due to a necrotic foot and other problems. There are many aspects to my dad’s stay in hospital that were appalling but the compassion and patience of your staff on these two occasions should not go unnoticed. In particular on the Saturday but also on the following Monday when three different guys came down but were not needed, your staff were polite, gracious, compassionate and very respectful to my dad and us his immediate family. My dad had no idea what was happening, he was just in tremendous pain which was not being controlled so he had to be sedated which was done whilst security were present. They spent a considerable amount of time with my dad and treated him so respectfully and appeared to understand the awful situation. Although my dad had to be restrained they were very careful not to hold him where he had wounds, which was not easy and they interacted with him appropriately and listened to us his family which was greatly appreciated. One of the guys even came back to see dad to see how he was which was very kind. We obviously spent most of the day and night with our dad on the ward in the six days he was there and your staff always acknowledged us as we entered and left the hospital and asked after him. Dad passed away Tuesday 26th June 2018 after a very traumatic time.

    Please pass on our gratitude to the staff involved, it is important to show appreciation to those that make a difference and your staff were a credit to your team and deserve some recognition.

  • Security Manager of the Year was awarded to Mohamed Belghomari, CIS Security, Lewisham and Greenwich NHS Trust. Mo as he is better known was recognised for his bravery and selfless act by rescuing a suicidal woman as she was about to jump off a rail bridge onto the electrified live line below. He climbed over the railings to pull her back to safety. The second example and reason why the judges wanted to recognise him with this award was the part he played in the recovery of a firearm. His quick thinking and actions but in particular his ‘spidey sense’ identified a suspicious individual walking through the hospital late at night and when Police searched the area as directed by Mo, they found a firearm.
  • The award for Security Innovation was won by Dave McKenna and Mersey Care NHS Foundation Trust. The panel wanted to recognise the innovative approach to the delivery of care within a Secure environment (High, Medium and Low Secure Mental Health Units). The judges were extremely impressed with the innovative use of technology and the clear focus on improving the patient experience. The examples given included the use of patient computer kiosks, which are used for education, therapy, managing patient diaries, shopping experience, video visits, contacting members of their care team. Under Dave’s direction, the Trust is helping develop and shape National policy in respect to virtual / video visits which will greatly improve patient and visitors experience.
  • The Violence Reduction Initiative was awarded to Barnsley Hospital NHS Foundation Trust. The nomination provided the panel with very clear evidence of the proactive work achieved and delivered by the Trust; the campaigns undertaken, especially Hospital Eyes and Project Dixon have shown a fall in the number of incidents with 2017/18 showing a substantial reduction of 30% (violence & aggression) and 63% (crime). Staff reported feeling safer and less threatened which in turn has resulted in improvements in patient care.
  • The Chair’s award went to Lisa Corbridge of Barnsley Hospital NHS Foundation Trust for her outstanding work and crime reduction initiatives. The Chair wanted to single out Lisa for her continued and exceptional work within her Trust but also the Security Industry as a whole. Some of the evidence has been provided below and only goes to illustrate her calibre and professionalism:
    • The Surveillance Camera Commissioner’s full certification for 5 years as the first NHS organisation in the UK for the collective use of camera drones (UAVs) on site, CCTV and body worn video for security. The Trust is a voluntary adopter of the Code of Practice.
    • To my knowledge she is the only female hospital fully qualified drone pilot and paid for her own training.
    • Actively supporting the JSaRC ‘Step Change’ programme, Security Institute Committees and Barnsley Hospital leading the Voluntary Adopter strand of the Surveillance Camera Commissioner’s national strategy.
    • The introduction of the ‘Hospital Eyes’ posters and website, this has received numerous compliments from patients and staff. South Yorkshire Police has requested we share this initiative with other Trusts.
    • The introduction of a 1-day course covering the ethical use of body worn video and CCTV. Now incorporating GDPR. This is new to the NHS environment.
    • Safer and more in-depth procedures for lone working which ensures supervisory engagement and real reassurance for staff. No incidents have been reported over the past 2 years.
    • An initiative a year ‘Not Alone’, ‘Not on my Watch’, ‘Hospital Eyes’ and now ‘Project Dixon’ that have delivered a very significant reduction (30%) of violence and aggression and crime reduced by 63%.

The NAHS Executives would like to thank all those who took the time to nominate and all our nominees; it is clear to see that we have an exceptional membership association and members who demonstrate outstanding professionalism and expertise. Let’s continue to showcase and recognise such work and effort to keep our Hospitals and Trusts safe.